Knowledge & Key Skills

Proficiency in a range of software including excel.

Good financial acumen, commercially aware, numerate with ability to prepare quotes.

An excellent telephone manner.

Excellent writing skills with the competence to quickly compose emails to a wide range of business customers.

Initiative to solve problems and deal with complaints in a positive and diplomatic manner.

Ability to efficiently work on multiple tasks at any one time

Must Have’s

* Previous customer service experience

* Strong administrative and organisational skills

* Be able to demonstrate a proactive approach to business situations that deliver a high customer service level and support business strategies

Desirables

* Use of Sage/ Phocas/Word/Excel

* Export/ customs experience

Key Activities & Responsibilities

* Handling all incoming customer queries and questions

* Prov...