Join our team! Help shape the business and drive the culture of being Number One for Customer Service across all industries, be the Best Place to Work and be the Number One Bank in the United Kingdom.

As a Fraud Specialist within our dynamic and fast-paced team, you will be responsible for delivering top-tier, customer-focused service through phone and chat, assisting customers with their financial needs. Depending on the customer's preference, you will communicate through various channels, either verbally or in writing via call or chat. You will be expected to think creatively to resolve customer issues, provide insightful feedback, and contribute to a positive team environment. Your role will involve performing specific duties related to fraud, identifying and investigating fraud-related issues, and contributing to our fraud prevention and detection efforts. This role provides the opportunity to exercise critical thinking, independent judgement, and active engagement with ea...