The Customer Service Representative is responsible for ensuring a consistent and high service level for assigned customer accounts.
The role covers the full order-to-cash process from price confirmation to payment, as well as care-to-retain activities such as complaints management and customer support requests
Youwill act as the main point of contact forcustomers, handlingenquiries, complaints and information requestswith a proactive and solution-oriented approach..
Youwill check, register and confirmcustomer orders accurately and on time whileencodingthem in the ERP system and coordinatingshipment planning withlogistics partners.
Youwillcoordinatewith carriers and ensurecustomsclearancefor export shipmentswhile managing order closureafterdelivery.
Youwill support billingactivitiesincludinginvoice processing, validation, data input and discrepancyresolution in collaborationwith the financedepartment.
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