The International Service Director is responsible for leading, developing, and executing the WW service strategy for International markets. This senior leadership role ensures the delivery of world-class after-sales service through a network of regional teams and indirect business partners. The goal is to maximize uptime, ensure regulatory compliance, drive customer satisfaction, and support revenue growth through service excellence.

Specific Roles & Responsibilities

Global Service Strategy & Leadership

• Develop and implement the global service delivery strategy in alignment with company goals
• Provide leadership to regional service managers and country-level service teams
• Define and manage KPIs and SLAs to drive operational excellence

Customer & Partner Relationship Management

• Build strong relationships with key customers, distributors, and service partners globally