Primary Responsibilities Include:

- Respond promptly, courteously, and knowledgeably to technical support inquiries

- Provide top-tier support to all customers with a goal of first call resolution

- Educate customers on system installation/use, and assist in troubleshooting

- Utilize prior customer support experience to enable customer success and happiness

- Use problem-solving skills to solve customer issues and address concerns

- Outbound calls to current customers to address issues, when needed