General Responsibilities (Reporting):

• Process Lead is expected to manage deliverable distribution and understand groups’ capacity.
• Process Lead is expected to show mastery of his/her process group hence would act as a preparer and reviewer of all reports submitted by his/her team member.
• Process Lead must ensure that issues and escalations are addressed in a timely and decisive manner.
• Ensure proper communications are sent on a timely manner. He / She is accountable that all reports and deliverables are completed or handed off properly.
• Lead meetings and trainings efficiently, may it be scheduled or ad-hoc.
• Ensure all emails are read and actioned daily and that all members are aware of the standard procedure of a proper hand off, both offshore and onshore.
• Monitor and record progress of team members. He / She should be able to recognize and fairly assess team member’s performance and output.
• Ensure c...