Investor Services Manager – Key Responsibilities

• Resolve investor transaction enquiries escalated by Supervisor or Administrator
• Ensure all aged items on TA bank reconciliations are resolved timely
• Resolve complex AML/KYC documentation issues in conjunction with the AML Team
• Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System)
• Review Redemption Payment Schedules
• Review wire transfer payments
• Ensure investor reporting is provided accurately and timely as agreed with client
• Ensure client reporting is provided accurately and timely and in line with agreed client expectations
• Handle complex calls from investors
• Identify areas for improvement in processes, personnel and structure for discussion with Director
• Establish and maintain effective working relationships with the NAV, QA, Compliance and Internal Audit departments within HedgeServ