Job Overview

As an SME you will support Supervisor and Senior Supervisor in your relevant process. Key to the role will be building and maintaining an in-depth knowledge of part of the process to continuously improve the processes and share that knowledge to deliver a high quality customer-centric service offering.

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Responsibilities

• Build and maintain deep knowledge of your process.
• Become an expert user of the tools within the team and partner set-ups.
• Act as the organizational ambassador for your knowledge area within the team and wider organization.
• Serve as the go-to person for questions on your area of expertise.
• Represent the process/organization in enterprise-wide projects, stakeholder meetings, or act as relationship manager towards internal/external strategic partners or trainer.