IoT Engineer

Références : IoT/Eng/4923

Function :

·        Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM[1] , applications…

·        Determine proper escalation for problems he cannot solve, sets priority

·        Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset

·        Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners

·        Ensures documentation is up-to-date...