PCCW GLOBAL Limited, located in Metro Manila, Pasig, is seeking an individual for Level 2 operations support, primarily for IP-based services. Responsibilities include managing customer issues, providing technical support, and coordinating with project managers. The ideal candidate should have a CCIE Routing/Switching qualification or relevant degree with extensive experience in data communications. Strong customer service skills and a thorough understanding of operational processes are essential. This role requires 24/7 on-call participation.
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