IP Operations Supervisor

To lead and monitor teams of staff that support on entire Fault Management, Event Management, Change Management, and also General Inquiry process for IPVPN, Global Internet, and Managed &Customized Services. Drive for service restoration to meet company defined Service Level through reinforce incident handling procedure and appropriated internal & external escalation.

Responsibilities

• To perform round the clock roaster duty and to ensure that service levels are maintained for customers by monitoring performance and provide technical advice/instructions for team member to guarantee customer satisfaction.
• To assist Operations Manager to plan and utilize team resource for supporting daily operation.
• Workforce Distribution to ensure tickets are routed to the most qualified available engineer based on skill set and availability.
• To ensure that circuit restoration is effective during circuit outage...