Join iQmetrix as a Support Solutions Team Member in Regina, SK, where you’ll provide vital assistance to clients utilizing iQmetrix products. This full-time, Level I support role focuses on delivering outstanding customer service.
As the first point of contact, you will handle client inquiries, manage cases, and maintain effective communication. You’ll utilize Salesforce CRM for case management, ensuring both swift resolutions and comprehensive documentation. This role entails collaboration with other technical teams and participating in on-call rotations for extended support.
Key Responsibilities:
• Provide front-line support across various channels
• Manage and resolve client cases through Salesforce
• Elevate complex issues to appropriate teams promptly
• Document processes and create user support guides
• Work with technical teams for enhanced support solutions
Requirements:
• Proficient communication and interpersonal skills
• Experience in customer o...