Hunter Industries is seeking a Technical Services Representative I to ensure timely and accurate response to product and technical support inquiries for customers, sales and service personnel, and in-house personnel.
Essential Functions:
Responds to incoming customer irrigation questions and e-mails on the Company's technical support phone lines and website, including requests for product performance and specification information.Assists in troubleshooting product problems, advises product capabilities, and recommends proper replacement parts and repair procedures. Records and categorizes incoming questions by customer type, product type, and region, including follow-up.Assists the Product Managers in special projects as directed by the Technical Services Supervisor.Communicates regularly with Product Managers and provides information regarding product failures, technical information, and product quality.