About the Job

As an IT Account Manager within the Allianz Global Network (AGN) Customer Excellence/Front-End Service Management team, you will be responsible for end-to-end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and the Allianz operating entities (OEs) across Europe. Your mission is to strengthen the perception of AGN services by delivering tangible results, managing customer relationships, and ensuring alignment between AGN strategy and customer needs. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.

What You Do

• Deliver measurable improvements in AGN service perception (e.g. AES, NPS surveys)
• Own customer relationship management with key OE stakeholders
• Address customer requirements and escalations with AGN squads
• Manage official customer communication on behalf of AGN
• Align AGN stra...