Job Description

Key Responsibilities•

Provide technical support to internal users (L1/L2 support – hardware, software, network).

• Install, configure, and maintain workstations, laptops, printers

• Support Windows/Linux/macOS environments and troubleshoot system issues.

• Manage user accounts and permissions in Active Directory and Google Workspace.

• Monitor and maintain LAN/WAN, Wi-Fi networks, and VPN connections.

• Assist in server maintenance, system updates, and patch management.

• Perform system backups and data recovery tasks.

• Maintain IT asset inventory and documentation.

• Support network and system security (antivirus, firewalls, access control).

• Collaborate with senior IT staff on infrastructure upgrades and IT improvement projects.

• Ensure IT policies and standards are followed across the organization.

Qualificatio...