Key Responsibilities

Microsoft 365 / Office 365 Administration

• Administer and manage the Microsoft 365 tenant , including:

  • User account provisioning, modification, and deactivation

  • License assignment and usage monitoring

  • Security groups and distribution lists

• Manage Exchange Online , shared mailboxes, email policies, and archiving

• Support Microsoft Teams, SharePoint Online, and OneDrive access and permissions

• Implement and maintain security best practices (MFA, Conditional Access, password policies)

• Monitor Microsoft 365 service health and coordinate issue resolution

IT Infrastructure & End-User Support

• Provide day-to-day IT support for desktops, laptops, printers, scanners, and mobile devices

• I...