About Us:

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.

IT Support Analyst / Application Support Engineer

Responsibilities

Technical & Functional Support

• Provide Level 3 technical and functional support for calculation and business-critical systems.
• Assist users in troubleshooting system issues and resolving technical concerns.
• Analyze incidents, identify root causes, and recommend effective solutions to improve system efficiency.
• Follow ITIL-based processes for incident, problem, and change management.
• Drive continuous improvement initiatives to maintain system performance, stability, and availability.

Implementation & Deployment