IT Support professional with over 5 years of progressive experience delivering comprehensive technical support and infrastructure management within reputable academic institutions.

Qualification

Essential Qualifications

DAE IT

Required Skills

• Windows/Linux OS, Microsoft 365, ActiveDirectory, LAN/Wi‑Fi, Cybersecurity basics, Academic CMS/LMS platforms.
• Analytical thinking, Customer service orientation, Adaptability, Team collaboration, Attention to detail, Confidentiality.

Key Responsibilities

• Helpdesk Support: Troubleshoot and resolve hardware, software, and network issues for 500+ users.
• IT Operations: Deploy, configure, and maintain desktops, peripherals, and academic software.
• Access Management: Administer user accounts, permissions, and passwords via Active Directory.
• Facility Support: Ensure reliability of computer labs, smart cl...