Project Management

• Manage deliverables on multiple projects for the business unit and company.
• Oversee all Business Analyst-related phases of the project or service life cycle.
• Provide timely reporting of issues affecting project progress.

Cost Consciousness and Risk Management

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalate potential risks leading to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.

Customer Experience Excellence

• Deliver customer experience excellence aligned with organizational values and service standards.
• Build long-term relationships with customers based on trust.
• Collect and interrogate information and feedback to understand customer needs fully.

Project Coordination and Communication

• Manage a...