Application & Service Management

• Act as the primary point of contact for business applications.


• Coordinate IT service delivery throughout the entire lifecycle, including incidents, changes, releases, and performance management.


• Oversee and monitor Joiner, Mover, and Leaver (JML) processes.


• Manage external suppliers, including service levels, contracts, costs, quality, and performance.


• Facilitate collaboration between business stakeholders, international IT teams, and service providers to deliver sustainable and effective solutions.


• Ensure accurate documentation and compliance with group IT governance and control frameworks.

IT Infrastructure, Network & Digital Workplace

• Coordinate infrastructure and digital workplace services in partnership with international IT teams and external vendors.


• Monitor the qual...