Our Client, a Business Maunufacturing and Supply company, is looking for an IT Customer Support Rep II for their Painted Post, NY/Hybrid location. Responsibilities:

+ Responds courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels. 

+ Effectively use ServiceNow to manage tickets throughout their lifecycle. 

+ Contribute towards meeting or exceeding SD metrics, targets and goals. 

+ Follows all Corning IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management. 

+ Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests. Provide KB feedback to improve articles. 

+ Interact with vendor technical support to ensure effective resolution of 3rd party services.  

+ Actively maintain tickets according to pr...