About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.

Responsibilities

• Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops
• Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
• Monitor, report, and document system and performance issues
• Adhere to company policies, core values...