NTT DATA is seeking an IT Desktop Support Lead to join our team in Kuala Lumpur, Malaysia. The role is based in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14).

Key Responsibilities

• Lead, coach, and mentor a team of field technicians and engineers, fostering a collaborative and high-performance culture.
• Manage and coordinate the desktop support team, working with IT staff on the design and implementation of new technology.
• Ensure all compliance requirements, such as training and timesheet submission, are met within timelines.
• Train employees on new programs or applications as needed.
• Evaluate employees’ job performance, identify areas for improvement, and provide feedback.
• Conduct quality checks on incidents/tasks weekly to ensure highest standards and implement coaching where necessary.
• Implement security measures to protect against unauthorized access to sensitive data.
• Drive re...