Overview

As an IT Desktop Support Technician, your main role involves providing ON-SITE technical assistance and support to end-users for hardware, software, and networking issues they encounter on their desktop computers or laptops. This role is crucial in maintaining a smoothly functioning IT environment within an organization. Here are the responsibilities and qualifications:

Main Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email (providing on-site and remote support)


• Workstations, Office365 Admin and Windows OS support


• Experience with Anti-Virus software and troubleshooting


• Identify and suggest possible improvements on procedures.


• Manage user AD accounts New Starters, Leavers and access rights in IT systems.


• Perform daily system operations according to specified procedures.
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