Our client is looking for an experienced and reliable IT Support Technician (Level 1) to join their technical support team. The successful candidate will handle first-line support requests, assist with desktop and network troubleshooting, and ensure that users receive prompt and professional service.

Key Responsibilities

• Act as the first point of contact for IT-related incidents and service requests.

• Log, track, and resolve calls through the IT Service Management (ITSM) system.

• Troubleshoot desktop, laptop, and printer hardware issues.

• Install and configure software, drivers, and operating systems.

• Support Microsoft 365, email configurations, and standard business applications.

• Reset passwords and manage user accounts in Active Directory or Azure AD.

• Assist with basic network issues (LAN, Wi-Fi, VPN c...