🇺🇸 USAJobs.work

America's Job Portal

← Back to USA Jobs

IT End User Services Specialist

Company

Vertiv

Location

Mexicali, Baja California

Posted

June 19, 2026

Position Overview

RESPONSIBILITIES



  • Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.

  • Provide second-level user support for hardware and software issues.

  • Assist in hardware and software installation/configuration according to corporate policies and guidelines.

  • Aid in troubleshooting and diagnosing hardware/software errors.

  • Support PC replacement programs and emergency equipment exchanges.

  • Provide hands-on assistance for IT project implementations.

  • Help with local backup operations in alignment with corporate policies.

  • Maintain confidentiality on all user data and related information.

  • Perform miscellaneous job-related duties as assigned.


 


QUALIFICA...

Ready to Apply?

Join thousands of Americans building their careers

Apply Now