Key responsibilities
User Support Provide support to users covering GKN technology: Desktop, Laptop, Mobile Device, Video Conferencing though not limited to these, in a windows based/virtual environment utilizing a mixed mode local and cloud based approach at both an operational task level or part of a wider project/program; Issues are potentially complex and have impact beyond local level
Work Scheduling and Allocation Organize own work schedule in conjunction with line manager order to get the job done, coordinating with support services.
Client & Customer Management (Internal) Help manage internal clients by carrying out standard activities and providing support to others.
Administration Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
Operational Compliance Develop knowledge and understanding of the organization's policies and procedu...