System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services, and system image creation and maintenance.
Application Software Services: Office series software; IE series software and other business software systems installation, maintenance, and upgrades.
User Guidance Services: Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training.
Virus Protection Maintenance: Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals.
Hardware Maintenance Content:
Hardware installation, debugging, network configuration, peripheral installation, and driver installation.
Detection, localization, and troubleshooting of hardware faults.
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