End-User Technical Support:

• Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in-person.
• Diagnose and resolve technical issues related to operating systems, software applications, hardware devices, and network connectivity.
• Assist with user account management, including Active Directory or other identity management systems for creating, modifying, and deleting user accounts and permissions.
• Ensure timely and efficient resolution of technical issues and escalating complex problems to senior IT staff when necessary.

Hardware and Software Installation:

• Set up, configure, and deploy new hardware (e.g., desktops, laptops, printers) and software applications.
• Perform routine hardware and software maintenance tasks, including system updates, patches, and security patches.
• Assist in installing, configuring, and troubl...