Service and support network and telecommunication systems including front office, back office, architectures, LAN/WAN infrastructure, WIFI, servers, security, SOX controls, PCs, and peripherals, ensuring compliance with agreed design specifications
Monitor IT service levels and resolve issues promptly to meet service level agreements
Manage internal and external resources to deliver projects and tasks on time and within budget
Respond promptly to user emails, calls, and IT requests to provide effective support
Provide on‑site and remote IT support for hardware, software, and network issues, including vulnerability and threat remediation on user PCs
Assist users in troubleshooting IT problems, escalating issues appropriately, collaborating with team members to identify root causes, and resolving user issues efficiently
Perform installation and upgrading of hardware and software, support daily I...
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