The IT GCC General Manager will provide strategic and operational leadership for the Philippine Global Capability Center, ensuring the delivery of high-quality technology services and business support to global stakeholders. The role will be responsible for overseeing site operations, driving organizational effectiveness, developing leadership capability, and fostering a high-performance culture while maintaining strong alignment with global IT and business leadership teams.

Duties and Responsibilities:

Service Delivery & Operational Excellence

·        Ensure high-quality IT service delivery aligned with SLAs and business expectations

·        Manage ramp-up, transition, and scaling activities while ensuring delivery continuity

·        Implement standardized delivery frameworks and processes