Position Overview
A client of Innova Solutions is immediately hiring for a IT Help Desk Support
Position type: Full-time, Contract to Hire
Duration: 6+ Months
Location: Weymouth, MA 02189 (onsite)
Valid driver’s license and must have own reliable vehicle (This position requires local travel and mileage will be reimbursed).
As an IT Help Desk Support you will:
Provide Helpdesk Support
Fields calls as needed from end users as part of the helpdesk phone queue. Respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system. Troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity. Guide users through step-by-step solutions for issues, ensuring minimal disruption to their workflow. Track, prioritize, and document helpdesk tickets to ensure timely resolution.
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