IT Help Desk Technician




H.F. Lenz Engineeringis seeking a motivated, customer-focusedIT Help Desk Technicianto join our growing team inJohnstown, PA. In this role, you will serve as the first point of contact for employees seeking technical guidance. You will diagnose, troubleshoot, and resolve basic hardware, software, and network problems. This is an excellent opportunity for someone looking to grow their career in Informational Technology, advance their technical skills, and work in a collaborative, team focused environment.

Responsibilities:

+ Provide First-Line Support and responding to incoming IT support requests via ticketing system, email, phone, and walk-ins.

+ Troubleshoot Technical Issues by diagnosing and resolving basic problems related to Windows/Mac OS, Microsoft 365, internal applications, printers, iPads and cell phones.

+ Assist with hardware set up, configuring, and deploying laptops, desktops, monitors...