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IT Help Desk Technician / Support Specialist

Company

DIGISEC SECURITY SYSTEMS

Location

abu dhabi, abu dhabi

Posted

June 16, 2026

Position Overview

Technical Support
  • Provide first‑line technical support via phone, email, chat, and in‑person.
  • Diagnose and resolve hardware, software, and network issues.
  • Escalate complex problems while maintaining ticket ownership.
  • Install and configure Windows, macOS, and business applications such as Microsoft 365.
Customer Service
  • Act as the primary point of contact for IT inquiries.
  • Document all support requests and resolutions in the ticketing system.
  • Provide regular updates to users and build strong, positive professional relationships.
System User Administration
  • Assist with user account management, including creation, disabling, and permission changes in Active Directory and Microsoft 365.
  • Configure new workstations and peripheral equipment.
  • Perform basic network troubleshooting, including connectivity, VPN, and Wi‑Fi.
IT Asset Management
  • M...

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