Responsibilities

• Oversee 100% of the service requests, incidents and problems.
• Manage and coordinate urgent and complicated support issues. Determine root cause of issues and communicate appropriately to internal and external customers.
• Responsible for onboarding and offboarding for all employees and contractors.
• Work in partnership with the Security team to create a secure digital environment.
• Monitor performance and maintain systems managed by IT.
• Maintain and update accurate information across several systems including inventory records, knowledge base, and ticketing system.
• Participate in an on call monitoring rotation.
• Maintain and streamline identity access management.
• Create and maintain documentation and IT policies.

Qualifications

• 3+ years of IT experience.
• Experience working with SaaS tools such as Okta, Kandji/Intune, Google Suite, etc.
• Fa...