As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues. You will play a critical role in ensuring the smooth functioning of computer systems and addressing users’ concerns promptly and effectively. Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction. The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

• Experience in handling ticket management and escalations in a service desk environment
• Strong troubleshooting and problem-solving skills for application-related issues
• Hands‑on experience with ServiceNow or similar ticketing systems

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