As an IT Helpdesk Support, you will be responsible for setting up and maintaining hardware and network systems, providing first-level IT support, and ensuring optimal operation of IT assets across the company. Your role involves troubleshooting issues, coordinating with vendors, and managing IT equipment to support a seamless workflow for users.
Role & Responsibilities - Set up, configure, and maintain a variety of hardware using laptops, desktops, printers, scanners, phones, CCTV, routers, modems, and access points; troubleshoot hardware issues to ensure seamless operation.
- Execute Windows formatting, reinstall operating systems, install drivers, set up software, and prepare devices for both new and existing users efficiently.
- Diagnose and resolve hardware-related issues, including device failure and connectivity issues.
- Coordinate with vendors for hardware repair, replacement, warranty claims, and servicing.
- Troubleshoot ...