McAllister, a Vortex Company, is a fast-growing infrastructure leader delivering cutting-edge trenchless technologies and turnkey services. We solve tough challenges in water, sewer, and industrial infrastructure within a fast-paced, safety-first culture.

Role Overview

The IT Helpdesk Technician provides hands on, Tier 2 technical support across the business. You will resolve escalated end user issues, support core infrastructure, and maintain system performance during a period of rapid growth and acquisition.

Key Responsibilities

• Tier 2 Support: Provide on-site troubleshooting for hardware, software, access, and connectivity issues.
• Service Desk: Log, track, and resolve incidents and service requests within ...