Job Title: IT Helpdesk Technician

Work Location: Plano, TX 

Duration: 6 month contract with option to hire 

Education/Experience Required: High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)



Job Description:

• The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones.


• The Helpdesk Technician will apply internal customer service skills, technical knowledge and expertise, and technical trouble shooting skills to support the IT business practice and its internal customers.

Responsibilities:

• Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors,...