Role Overview

Reporting to the IT Helpdesk Manager, the IT Support Helpdesk Technician is responsible for resolving any hardware and software problems of users working from home through phone calls, emails and tickets.

Specific Duties and Responsibilities

• Provide various software installation support on PCs and laptops.
• Troubleshoot technical problems regarding hardware, operating systems, software and network issues.
• Create/disable user accounts, coordinate end-user access to systems, grant access to printers, share drives, VPN, Token.
• Perform basic network troubleshooting tests to verify connectivity to systems.
• Contribute to the success of various projects.

Competencies

• Customer service champions! You will interact daily with end users possessing various levels of technological expertise. Believe us, it takes a particular DNA to do this! Empathy, courtesy and an ability to...