This role will manage the Malaysia-based IT Operations Center (ITOC) while providing regional leadership and oversight for Global Infrastructure Services teams, the Service Desk function. You will ensure operational excellence, driving issue resolution, coordinating projects, developing team capabilities through coaching and training, and overseeing shift operations. You will serve as a key point of contact for stakeholders and senior management, escalating critical issues and fostering effective collaboration across onsite and remote teams to support business objectives.

Responsibilities

• Monitors and supports IT infrastructure, including both on-premises and cloud-based environments.
• Analyzes, troubleshoots, and resolves security, system, platform, network, and infrastructure alerts, including those related to performance, availability, and capacity.
• Investigate incidents using monitoring tools, accurately diagnose issues, and resolve ...