Degree in Information Technology or Computer Science.
ITIL foundations certified.
Strong knowledge in Microsoft Active Directory environment is an added advantage.
Strong knowledge in server hardware, operating systems (Windows/Linux), storage and virtualization technologies.
Proficiency with networking (e.g., LAN, SD-WAN, VLANs, switches, firewalls, and routing protocols).
Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated).
Knowledge and hands-on experience with Azure cloud platform is an added advantage.
Function of role:
ITIL MIS support process: Be the primary escalation point for ITSM ticketing, troubleshooting complex technical issues, logs analyze. reporting, monitoring for users in the scope of work.
Ensure IT Hardware resources and capacity planning ...
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