Role Responsibilities

• Assist with the management of the Service Desk and Change Management Systems (ManageEngine)
• Provide high quality, responsive and consistent resolutions to IT Incidents
• Work closely with vendors to ensure there is a coordinated approach to infrastructure support
• Maintain, monitor, and support the bank’s network, applications and infrastructure
• Carry out regular system health checks, vulnerability assessment and patching
• Integrate solutions with other applications and platforms based on business requirements
• Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes
• Perform capacity workload modelling and availability analysis for a variety of platforms and environments
• Develop, maintain, recommend, document and support tools and utilities to provide capacity planning and management
• Troubleshoot problems by...