We're partnering with a leading organisation on a major managed services engagement. You'll lead, govern and continuously improve core infrastructure services end-to-end — spanning IT networks, cloud operations, on-prem data centre operations and observability — in a highly regulated, always-on critical infrastructure environment. You'll own run-and-improve outcomes measured through business-level agreements (BLAs) and experience measures (XLAs), orchestrate internal teams and third-party providers in a multi-vendor environment, chair governance and vendor performance rhythms, and engage credibly with CIOs, CISOs and risk leaders — translating operational realities into clear risks, decisions and roadmaps.

Required Skills & Experience:

• 10–15+ years' experience leading infrastructure operations within large, complex or regulated organisations.
• Demonstrated experience running client-embedded managed service operations across networks,...