Job Description

Position Title: ITSM Process Manager

REPORTING TO: Service Delivery Manager

Eurofins IT Infrastructure Services Private Limited

GEOGRAPHICAL

REPORTING LOCATION: Bangalore / India

WORKING LOCATION: Bangalore / India

OVERALL OBJECTIVES:

Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 5 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal candidate should have a strong understanding of ITIL best practices and a proven track record of enhancing service delivery, governance, and process automation in complex IT environments.

Responsibilities: