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Overview:

As a Senior IT Java Application Support Executive, you will be the backbone of our application stability, serving as a critical bridge between complex technical infrastructure and end-user needs. This role is designed for a technically proficient Java expert who thrives in high-pressure environments and is passionate about continual service improvement.

You will be responsible for the end-to-end lifecycle of application support—from performing deep-dive technical triage on web and mobile platforms to managing vendor relations and automating manual processes. Beyond day-to-day troubleshooting, you will act as a Knowledge Leader, building a comprehensive Client Academy of training materials and ensuring our internal knowledge base is robust enough to facilitate first-time resolutions.

This is a high-impact position requiring a blend of technical mastery in Java/...