ABOUT THE ROLE

We are looking for an experienced and resourceful IT leader to head the EMEA IT infrastructure and ecosystems through a structured PMO approach. This role is a hybrid of hands‑on infrastructure management and strategic project leadership, ensuring stable IT operations and driving transformation initiatives across the EMEA region.

You will oversee regional IT support, hardware provisioning, material procurement, Business Continuity Planning (BCP), data security initiatives and lead the implementation of key improvements that support business scalability, compliance and efficiency.

KEY RESPONSIBILITIES

IT Helpdesk & Infrastructure Oversight

• Lead the EMEA IT Helpdesk to deliver high-quality, SLA-driven technical support across offices and remote users.
• Manage IT service ticketing system, monitor KPIs, and continuously optimize incident resolution processes.
• Maintain and troubleshoot IT infrastruct...