The IT Manager serves as the central operational lead for FPC’s IT function within the Tech & Innovation division. This role is hands-on and responsible for the strategic development and delivery of robust, high-availability IT services across the global workforce. By aligning technical execution with business strategy, the IT Manager drives operational excellence, organisational governance, and infrastructure scaling, with a primary focus on attaining ISO 27001 certification and maintaining secure, compliant, and efficient global technology operations.

Key Responsibilities

• Global Service Operations: Establish and scale internal IT service delivery, ensuring global coverage and high-availability support (including cross timezone / out-of-hours break fix) for all regions 

• Operational Governance & Compliance: 

  • Develop and maintain IT Playbook and SOPs

  • Manage vendor and internal d...