Drive IT infrastructure excellence as the Monitoring & Event Management Lead at ServiceNow. This senior position is focused on enhancing system performance and overseeing event management initiatives across the enterprise.You will lead efforts in implementing and optimizing ServiceNow’s monitoring capabilities. Your influence will shape strategies while managing stakeholder relationships to meet the organization’s evolving IT demands, ensuring a seamless modernization journey.Key Responsibilities:
• Lead the IT infrastructure monitoring & event management team
• Manage the transition from existing tools to ServiceNow solutions
• Integrate third-party monitoring tools with ServiceNow effectively
• Develop monitoring dashboards and reports for insights
• Oversee team supervision, coaching, and performance evaluationsRequirements:
• Significant experience in IT infrastructure event management
• Expertise in ServiceNow Event Management configuration
• Knowledge in i...