Responsibilities

• Perform installation, configuration, and maintenance of network equipment.
• Carry out network design and implementation.
• Monitor network performance.
• Do maintenance and updates/upgrades on network equipment.
• Troubleshoot Network Infrastructure issues.
• Provide technical support to end users, resolving hardware and software issues efficiently.
• Diagnose problems, implement solutions, and escalate as necessary.
• Maintain documentation of common problems and solutions.
• Maintain service level agreements (SLA).
• Handle routine system maintenance (network/software/PBX)
• Participate in backup testing, business continuity, and recovery drills.
• Monitor, analyze, and diagnose various network equipment through monitoring and management tools.
• Log ticket issues and document relevant information to come up with a resolution.
• Work with Sec...